Return Policy
Returns & Exchanges
Exchanges only. All sales are final. Request an exchange within 7 days of delivery; items must be in original, unworn condition.
The Exchange Window
Exchanges are accepted within 7 days of delivery. Contact our wholesale desk with your order number within that window to arrange an exchange.
Exchanges only, no refunds. We do not accept returns. All sales are final. Items sent for exchange must be in original condition.
How to Initiate an Exchange
1
Contact us within 7 days of delivery: Email wholesale@relintlny.com or message us on WhatsApp at +1 (212) 382-2035 with your order number and the size, length, or style you need.
2
We arrange the exchange: Our wholesale desk will reply to set up your exchange.
Eligibility
Eligible: Unworn merchandise in original condition, not engraved or altered, with an exchange requested within 7 days of delivery.
Not eligible: Merchandise worn, engraved, or altered. Special-order items. Requests made more than 7 days after delivery. Returns for refund are not accepted.
Shipping Costs for Returns
- Return shipping: Buyer responsibility. Please ship insured with signature required.
- Replacement shipping: REL pays to ship your replacement item.
- Damaged or defective items: Report within 48 hours of delivery (photos help). REL replaces the item and covers all shipping costs.
Exchanges
Need a different size, length, or style? Contact our wholesale desk with your order number and we'll arrange an exchange.
Start an Exchange
Email our wholesale desk within 7 days of delivery with your order number and the items you'd like to exchange.
20 West 47th Street, Suite 901, New York, NY 10036 · Mon–Fri 9:30am–6:00pm ET